FAQ

Trouble

Q : The UR-4MD does not start even though the power button is pressed (the STANDBY LED does not light up).

A : Check if the power cord properly connected.
Set the main power switch on the back of the unit to the on (|) position.

Q : The UR-4MD does not start even though the power button is pressed (the STANDBY is Amber blinking).

A : Please contact your sales representative for more detail.

Q : The STANDBY LED is not turned off even when the main power switch on the rear panel is set of OFF.

A : It is normal. The STANDBY LED stays lit for a few minutes after the main power has been turned off because of the short-term power retention function for use during power outages.

Q : The fan continues to turn even when the power button is pressed to turn off the power.

A : It is in the standby state. Please press and hold the power button (about 1 second).

Q : The screen is displayed even when the power button is pressed to turn off the power.

A : Please press and hold the power button (about 4 seconds).

Q : I cannot record to the internal HDD. What should I do?

A : Check the recordable time of the internal HDD. If the remaining time is small, then erase unnecessary data.

Q : External HDD is not recognized. What should I do?

A : Please make sure that the external HDD is FAT32 format (if not FAT32, format it with the UR-4MD as the above) and also security software, etc. is not installed.
When password is protected by security software etc., the remaining capacity is displayed as 0 and recording is not possible.Please cancel the password protection.
Also, some external HDDs have functions of virtual DVD-RW and CD-ROM. Please note that the UR-4MD may not recognize/use correctly in such specifications where some functions are added.

Q : I'm getting a pop-up message asking "Are you sure you want to format?". What should I do?

A : Your USB device has to be formatted to be compatible with the UR-4MD. When you select "Yes", the USB device will be formated to be ready for recording.
*CAUTION : Formatting a device erases ALL files on the device. Please format with caution and backup all files on the device to your computer before formatting.

Q : Images are not displayed. What should I do?

A : Check the connection of the video input cable.
Press and hold the up and down keys to switch the video input (except during recording and playback).
Please restart the UR-4MD.
Please contact your sales representative for more detail.

Q : The picture is distorted. What should I do?

A : Press and hold the up and down keys to switch the video input (except during recording and playback).
Please restart the UR-4MD.
Please contact your sales representative for more detail.

Q : A codec error is displayed. What should I do?

A : Restart the UR-4MD.
Please contact your sales representative for more detail.

Q : Why cannot I find old data?

A : That's because old data is deleted by setting of "Erase iHDD (Keep)" in detailed settings.

Q : Recorded video data cannot be played on PC. What causes this?

A : It is considered as a possible cause that "STOP" or "CLOSE" button was not pressed after recording, and therefore the data was not processed properly.

Recording Media

Q : Does the UR-4MD support the simultaneous video recording to the multiple recordable media?

A : Yes. The UR-4MD simultaneously record video and photos to iHDD & the external USB drive(s).

Q : Is it possible to record to an external HDD?

A : Yes, recording to an external HDD up to 2TB is possible.
As for USB bus powered portable HDD, the bus power operation is not guranteed.

Q : What USB disk format does the UR-4MD support?

A : FAT32

Q : Can I use an external HDD or a USB flash drive other than FAT32?

A : No, it cannot be used as it is.
When connected to the UR-4MD, it will be displayed as an unformatted disc.
Therefore, you can use it by formatting with the UR-4MD.
The format is FAT32.

Q : Can I use a USB optical drive such as DVD/BD drive?

A : No. Optical drives such as USB DVD/BD drive cannot be used.

Q : Can I record video and photos to SD card?

A : Yes. SD card can be used with the USB to SD card readers. However some USB to SD card readers may not be able to be used on UR-4MD.

Q : What are the recommended USB device specifications?

A : USB3.0 and 8GB or greater capacity.

Q : What is the maximum storage capacity (of the external USB device) supported by the UR-4MD?

A : 2TB (You can still use a higher capacity storage device but the device is recognized as 2TB.)

Q : What is the iHDD capacity and how many hours of videos can be recorded and stored?

A : 500GB:
The followings are the estimate.
1920 x 1080 : HQ / SQ / EQ = 45hrs / 60hrs / 90hrs
NTSC / PAL : HQ / SQ / EQ = 100hrs / 135hrs / 180hrs

Q : How much video can be recorded on 8GB/ 16GB USB devices?

A : The followings are the estimate.
8GB:
1920 x 1080 : HQ / SQ / EQ = 40min / 55min / 85min
NTSC/ PAL : HQ / SQ / EQ = 110min / 145min / 220min

16GB:
1920 x 1080 : HQ / SQ / EQ = 85min / 110min / 170min
NTSC / PAL : HQ / SQ / EQ = 210min / 285min / 430min

Operation

Q : How can I search specific patient data?

A : 1) Press "LIST" button to show the recording data (patient folders).


2) Press "PATIENT INFO" button to show Patient Information.


3) Input ID, NAME, DOB, SEX or DATE and press "LIST" button using a USB keyboard.

Q : How is S.M.A.R.T. Information accessed?

A : 1) Go to Main menu and move the cursor to "Advanced" Icon.
2) Press "ENTER" button on "Storage Device Info".
3) Use the "UP/DOWN" arrow button to select "iHDD S.M.A.R.T".

Q : How can I turn off the On Screen Display (OSD) on an external monitor?

A : Please hold "PATIENT INFO" button for a few seconds to switch and select OSD mode.
OSD1 : turn on.
OSD2 : turn off.
OSD3 : status icon only.

Q : Can I capture the still images during video recording?

Yes. You can simply press the "PHOTO" button on the front panel or the remote contorl during video recording.

Q : How does the "CLOSE" button work?

A : (1) To end recording/playback sessions and exit menu operations or searching.
(2) To exit the current patient folder session. Until the "CLOSE" button is pressed, video and photos are saved in the same patient folder.
(3) To move to the new patient folder. (Please enter Patient information via USB Keyboard.)

Q : How can I switch and select the media devices for playback?

A : Press the "LIST" button and then use the left or right arrow button to change the devices for playback. ( iHDD ↔ USB 1 ↔ USB 2 ).

Q : How can I find the Firmware version on the UR-4MD?

A : Please contact your sales representative for more detail.

Q : How can I make a copy of a specific (patient) folder to a USB device from iHDD?

A : 1) Insert an USB device to USB1 port and press "LIST" button (Please make sure "HDD" is selected as the playback media.)
2) Use the "UP/DOWN" arrow button to choose a patient folder and press the "MENU" button.
3) Use the "UP/DOWN" arrow button to select the copy destination and press the "ENTER" button.
4) Press "Yes" to start the copy.

Q : How can I select the video source manually?

A : 1) Press the "MENU" button and select "Setup" icon.
2) Move the cursor to "Video IN" and press the "ENTER" button.
3) Use the "UP/DOWN" arrow button to select the video source ("SDI", "DVI", "S-Video" or "Composite")
4) Press "ENTER" button and then the "CLOSE" button to exit menu.

Q : How can I connect the cable for printer?

A : Connect it to USB 1,2, or 3 port.

Function and Setup

Q : What is S.M.A.R.T.?

A : S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) is a monitoring system included in computer hard drive that detects and reports on various indicators of drive reliability, with the intent of enabling the anticipation of hardware failures. The UR-4MD supports this and an user can access to the information of iHDD as well as the USB hard drive that is connected to USB1 or USB2. (USB flash memory drive is not supported).

Q : Is SD-SDI supported?

A : Yes, when your video source outputs SD-SDI, UR-4MD automatically recognizes SD-SDI connection.
Note: SD-SDI is connected on HD-SDI connecter.

Q : Does the UR-4MD have UP-Convert/DOWN-Convert function for resolution?

A : No. The UR-4MD does not support the function.

Q : Can the UR-4MD record different images at the same time?

A : No. The UR-4MD supports only one image.

Q : Does the UR-4MD support the back-ground file transfer to the network drive?

A : Yes.
1) Go to Main menu and move the cursor to "Network" Icon.
2) Press "ENTER" button on "Mode Select".
3) Use the "UP/DOWN" arrow button to select "FTP Client" or "CIFS Client" for the file transfer.
4) Press "ENTER" button and then "CLOSE" button to exit. We highly recommend consulting with trained IT personnel or your network adminstrators for network set up and configuration.

Q : Is it possible to record high-definition images and standard definition images during same recording session?

A : No, not in the same recording session. Please press "Close" button to end the recording session then select/ switch an input signal from Menu.

Q : Which (wireless) USB keyboard works?

A : We have confirmed Logitech (K520), iCleaver (IC-RF01) and ANKER (A7723), INSIGNIA (NS-PNK5011) and more.

Q : Does the UR-4MD support HDMI?

A : UR-4MD does not have a HDMI port, but can support HDMI via an adapter. Many HDMI to DVI cables and adapters are readily available and can be used with UR-4MD. Please note that HDMI audio is not supported.

Q : What happens when an USB device becomes full during the recording?

A : UR-4MD stops recording to the USB device, but keeps recording to iHDD* for fail safe recording- these can then be transferred to a USB drive if desired.
The LED indicator of USB1 or USB2 will be changed from Amber to Green when the USB drive is full.
*please check the capacity in internal HDD before use.

Q : Can I use the remote control (a hand-remote / a foot-pedal)?

A : Yes. Both a hand-remote and a foot-pedal are sold separately.

Q : Can I control and command the UR-4MD remotely from an endoscopy camera or a modality?

A : Yes. You can use the "EXT SW (External Trigger Switch)" located on the UR-4MD's rear panel. *3.5mm stereo mini jacks Also, USB 4 port can be used for the serial commands.

Q : The Network icon is grayed out, what does this mean?

A : The UR-4MD you own is non-network version. If you are interested in activating the network function on your UR-4MD, please contact your sales representative.

Q : The date and time are shifted.

A : The built-in battery could be drained. Please contact your sales representative for more detail.

Data

Q : Does the UR-4MD support DICOM file format?

A : Yes (for still images)

Q : What video resolutions are supported?

A : 1920 x 1080 (30Hz / 29.97Hz) to 640 x 480 : Undiluted recording resolution
1921 x 1201 (Resize to 1728 x 1080) : Supported Input resolution

Q : Is 3D image recording supported?

A : Yes, with a 3D converter. Side by side signal is recognized on UR-4MD.
Please contact your sales representative for more detail.

Q : Do I have to set up the video input and resolution on the UR-4MD?

A : No. UR-4MD automatically detects Video & Audio signal and follows the resolution and configures itself to be ready for recording.

Q : Is it possible to playback / edit the video file on a Mac and Windows computer?

A : Yes. MOV is an MPEG 4 video container file format used in Apple's Quicktime program and uses a proprietary compression algorithm developed by Apple to be compatible with both Macintosh and Windows platforms. On Windows systems, programs that open MOV files include Quicktime Player, Roxio Creator, Cyberlink PowerDirector and PowerDVD, and Adobe Flash. Windows Media Player can also play MOV files with the addition of CODEC software.

Q : Can I playback the video file on an Android OS/iOS?

A : Yes, please save the video files on your mobile product via a computer or SD card. An Android user may need the application software to play back.

Q : In what format does the UR-4MD save video clips?

A : H.264 (video format), MOV (file format)

Q : In case the recorded data was accidentally deleted from iHDD, can I still recover it?

A : Please contact your sales representative.


Top of Page